Common knowledge is easy to replace. Critical knowledge is hard to keep. Losing it can put you out of business.

Visible Knowledge LLC helps companies retain vital corporate knowledge before it melts away.

We focus on documenting invaluable critical knowledge from your top domain experts and key personnel. It can take companies years and millions of dollars to recover from losing this type of knowledge.

We can also document your company's common knowledge if it has not been digitized before.

Critical Knowledge

expertise and judgment
how I think

know-what to do when everything breaks
know-what to do when no one has done this before
know-what really what matters
know-what can be safely ignored

know-how to make critical decisions
know-how to make macro decisions
know-how to make micro decisions
know-how systems work and fail
know-how to diagnose and solve problems

know-why it works
know-why we do it that way
know-why we must not do it other ways

know-where all the moving parts are, and how to rearrange them in new, innovative ways

Common Knowledge

experience
what I know

know what to do when everything is working
know what to do because it happens all the time

know who to call when everything breaks

know-this
know-that